- UBW Vienna Bernhard Wisleitner

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 Analyse and structure data-base
 Analyze data with payment history
 Define groups

 Adapt correspondence
 Formulate group-specific dunning letters
 Adress the customer with regard of her/his personal situation
equally in texts for automated dunning letters
 Understand insured persons as partners
not as debtors

 Transparency gegenüber dem Kunden
 Define necessary decision limits
 Communicate measures (to be) taken frankly, particularly
when and why actions at court become inevitable

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