- UBW Vienna Bernhard Wisleitner

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 Workflow-automatization
 Idetify standardized tasks
 specification sheet for automatization
 Observe limts of economic feasibility:
not every automatization is worthwhile
 Include external ressources
 Outsourcing of services, that are not part of the core-business
 Optimization or insourcing of services,
being part of the core-competence
 
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