- UBW Vienna Bernhard Wisleitner

 Analysis of internal decision-making processes

 Evaluation of responsibilities:

Self-administraion (boards), advisors, controller, management

 Guidelines for appropriate and

in-time decision-making

 Definition of investment-goals

Strategy develpoment

 Workshops for strategy-development

 Analysis of positions and interest

 Co-training with internal experts:

Share expert-know-how in a team

 Develop measures for reforms and adaptions

 Mediation in daily business:

conflict-prevention and customer-orientation

Management coaching

 Clarify roles and positions

 Design successful change-processes

 Identify and resolve conflicts

 Decision-making situations

 Team-leadership

 Self-commutation and -organisation

 Recognize own patterns of behavior

Coaching individuals

 Communication and challenges in customer-service

 Understand and resolve conflicts

 Understand your customer by regarding your own experience